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| Q: |
I am a Chunghwa
Telecom ADSL Customer using
HiNet¡Abut I have not received
my monthly bill. What do
I do? |
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| A: |
HiNet monthly
bills are usually mailed out
during the middle of each
month. If you have not received
your HiNet bill by the end
of the month, first check
to see if you are participating
in a HiNet promotion and within
the promotional discount period.
If you are sure you have not
received your bill, please
have your customer ID number
ready (HNxxxxxxx) and call
0800-080-412.
Customer service will determine
if your bill is late or address
is incorrect. You can ask
customer service to send you
a replacement bill or you
can go directly to a Chunghwa
Telecom service center to
pay your bill. |
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| Q: |
If a pay my
bill late, will my service
be affected¡H |
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| A: |
It is best to
pay your bill on time, because
if you delay paying you bill,
HiNet may disable your communication
rights. HiNet may cancel your
customer account if your account
remains delinquent for more
than one billing cycle. For
a first time violation, your
service will be disabled,
but you will still need to
pay your monthly fees until
your contract expires. If
your customer account is cancelled
but your account still carries
a balance, due to a second
violation or other circumstances,
you will still need to pay
your balance owed; otherwise
legal action will be taken
by Hinet. |
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| Q: |
My
account has been disabled
because I forgot to pay
my bill ¡Awhat do I do¡H |
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| A: |
Go to a Chunghwa
Telecom service center and
pay the balance on your bill.
After a processing period
of up to 3 days, you will
be able to access your Internet
services again. |
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| Q: |
If
my account has been disabled,
will I be charged for the
time when it is disabled? |
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| A: |
Because your
e-mail account is still active
when your account is disabled,
you will still be charged
by HiNet for this time. However,
you will be charged a minimum
rate until your contract expires. |
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| Q: |
Does
Chunghwa Telecom ADSL have
a regular billing cycle? |
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| A: |
HiNet Billing
Instructions |
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| 1. |
Your first month¡¦s
cycle begins the day
after your application
is processed until the
end of the month. Your
first bill will be mailed
to you the next month. |
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| 2. |
After your first month,
each cycle begins on
the first of the month
until the end of the
month¡C Your monthly
bills are mailed out
after each monthly cycle
ends. |
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| Q: |
How
do I change the speed at
which I can connect to HiNet¡H |
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| A: |
HiNet has special
customer service representatives
to help you with this process.
Please select from the left
to apply online. |
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| Q: |
After
using HiNet ADSL, will my
setup fees be returned¡H |
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| A: |
Your setup fees
and installation fees will
not be returned after your
contract expires or if you
cancel your account¡C |
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| Q: |
I
paid this month¡¦s bill twice.
What happens now¡H |
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| A: |
| 1. |
Don¡¦t worry. Your
money paid to us will
be credited on your
next month¡¦s bill¡C |
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| 2. |
If you would like
to receive your money
back, please take copies
of both receipts that
you have paid in that
month to a Chunghwa
Telecom service center
and you will receive
a refund. |
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| Q: |
I
have already cancelled ADSL
service. Why am I still
getting a bill¡H |
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| A: |
HiNet sends
bills out the month after
service has been used. So
if you cancelled your ADSL
service the 20th of March,
you would still receive a
bill, probably in the second
half of April. |
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| Q: |
How
do I get more details about
Value Added Services¡H |
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| A: |
Visit the Value
Added Services Inquiry Page
to get more information about
your Value Added Services
account. You will have to
enter your customer ID number
and password and you will
be able to receive information
including account balance
and recent activity. |
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| Q: |
Can
I use a cash card to transfer
funds to HiNet¡H |
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| A: |
HiNet currently
does not offer this service
except for customers of a
few select banks. These banks
are: Taiwan Bank, Fubon Bank,
China Trust Bank and Taipei
Bank. Those who wish to use
a cash card to transfer can
also use our telephone service
by calling 412-1111 or 412-6666
extension 899# ¡C |
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| Q: |
My
credit card transfer failed
because the applicant is
not the same as the person
who bears the credit card.
Why¡H |
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| A: |
HiNet only allows
credit card transfers with
a card bearing the name of
the applicant (must be same
person). |
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| Q: |
How
do I change my billing address? |
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| A: |
There are 3
ways to change your billing
address: |
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| 1. |
Go to the Account
Service webpage to change
your address¡C |
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| 2. |
Bring your ID and
personal stamp to a
Chunghwa Telecom service
center¡C |
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| 3. |
Call 0800-080-412
to change your billing
address¡C |
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P.S After changing
your address, it may
take up to 30 days to
activate your new address. |
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