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| Recently there have been many incidents
of people attempting to steal your password by pretending
to be HiNet Support staff. HiNet will never ask you
for your password. Please do not indiscriminately download
and install free software which may be used to steal
your account number and password. |
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| If you suspect that your account has been
hacked, or you have previously used a public terminal
to access HiNet, or have downloaded suspicious free
software, please change your password as soon as possible. |
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| Avoid computers that automatically or surreptitiously
dial international numbers. |
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| 1. |
Recently on the internet, there have
been incidents of computers being hijacked into
dialing international numbers using 56k modems,
resulting in very large telephone bills. This
type of event occurs because the customer intentionally
or accidentally downloads a sort of ：dialer； program
causing the customer・s computer to dial internationally.
This type of software is usually found on adult
websites. Once connected to these websites, this
software may be offered to you as some sort of
free download, but if you run the program, it
will disconnect you from your current ISP and
secretly dial you into an international location.
This software will usually turn off the sound
of your modem, so it can connect your computer
without your knowledge internationally, resulting
in a huge telephone bill. This is sometimes known
as ：hijacking.； |
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| 2. |
For those using ADSL broadband internet,
because ADSL equipment (ATU-R) is different from
traditional modems, these software programs will
not be effective. However, if ADSL customers have
both a modem and an ADSL connection, this software
can still use your modem to dial international
numbers. We would like to remind you that when
you are connecting online without need for a modem,
please unplug your phone line from your modem
and turn off the power to your modem, to avoid
incidents like these from occurring (If a computer
has a built-in modem, please unplug your telephone
line from your modem.) |
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| 3. |
Because these websites will frequently
change their content and their web address, it
is difficult to find the names of these websites
and prevent these attacks. Thus, ChungHwa Telecom,
to protect customer・s rights, has a few recommendations
to protect customers from being affected. |
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| a. |
When browsing websites,
do not download unknown files, especially
.exe files or pictures. |
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| b. |
When not online, please
turn off the power to your modem. |
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| c. |
Be careful and observe
if your computer has any added software
or if its internet configuration
has been changed. |
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| d. |
ChungHwa Telecom service
windows (phone number: 123) can
give you the ability to setup a
password and limit your telephone
line・s capability to dial international
numbers (IDD). |
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